Shipping policy

At Kool Kickz, we strive to provide our customers with a seamless and convenient shopping experience. We offer multiple shipping options to ensure your orders reach you as quickly and reliably as possible.

Shipping Methods:

Postnet Pickup:

    • Your order will be available for pickup at your nearest Postnet location within 3-5 business days of dispatch.
    • A fee of R49 will be charged for Postnet Pickup.
    • You will receive a notification when your order is ready for pickup.

PEP Store Pickup:

    • You can collect your order from your selected PEP store within 3-5 business days of dispatch.
    • The PEP Store Pickup service costs R49.
    • We will send you a confirmation when your order is ready for pickup. 

Doorstep Courier Delivery:

  • We use our trusted courier services to deliver your orders directly to your doorstep.
  • Courier delivery times vary depending on your location, but we estimate 3-5 business days for delivery.
  • A delivery fee of R109+ will be added to your order total for courier services.
  • Our courier partners will attempt to deliver your package during normal business hours. If you are not available, they will leave a notice with instructions for rescheduling or collecting your order.

Shipping Rates and Timelines:

  • All shipping rates are calculated at checkout based on your location and the total weight of your order.
  • We aim to dispatch all orders within 1-2 business days of receiving your payment. However, please allow an additional 3-7 business days for delivery, depending on your chosen shipping method.
  • Delivery times may vary during peak seasons or unforeseen circumstances. We will do our best to keep you informed of any delays.

If you have any questions or concerns about our shipping policies, please don't hesitate to contact our customer service team at spt.koolkickz.za@gmail.com

Thank you for shopping with KoolKickz.co.za!